You can log into Giving using the email address your administrator used to set up your profile. The email you first used to log in is your login method.
To log in, enter your login method and password on the login page.
The first time you log into Giving, you may or may not need to set a password. If you've previously set a password in any other Planning Center product, that password will work everywhere. If you've never set a password before, select the Need a password? link below the email and password fields on the login page.
Enter the email address your Administrator used to set up your profile, and Planning Center will send a verification code to that email address. After entering the code, you will be able to create a password and then log in.
Notice
Once logged in, you will stay logged in until you log out or after two weeks of inactivity.
If you need to change your login method for any reason, select your profile picture in the toolbar and select My login settings.
From the Login Settings page, select Edit next to your current login method to update it to a new email or phone number.
Once your login method is changed, use that new piece of contact information to log into your church's account.
One of the ways you can keep your church's database safe is by setting up two-step verification. When you log in with your password, you'll be sent a code to another device to verify that you are the one logging in.
Notice
Two-step verification is available for anyone who can log in to Planning Center.
For more information about two-step verification, check out this video.
You can activate two-step verification from any product.
Select your profile picture on Toolbar at the the top right to see if two-step verification is active for your account. If it's inactive, click My login settings.
You'll be taken to a page to verify you want to enable two-step verification, and then you can choose where you'd like to receive your security code.
Notice
The option to log in with a phone number is not available when two-step verification is enabled. You must log in using an email address.
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If you have applications like Google Authenticator, Authy, Duo Mobile, or Microsoft Authenticator on your device, you use one of those apps to generate a code.
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Use a mobile phone number that can receive texts.
Once you follow the steps to choose your path to verification, you'll receive a one-time code that will verify you are the one logging in, and then two-step verification will be activated for your profile!
Danger
The last page of the verification process has your emergency backup code. Store this code in a secure place in case you lose the device you use to receive your security code.
In order to enable Two-Step Verification for multiple accounts at once, ensure the accounts are linked first. Once the accounts are linked, enable Two-Step Verification as usual.
Accounts with Two-Step Verification already enabled can only be linked if they share the same recovery code. If you are unable to link accounts that have Two-Step Verification enabled, you'll need to disable Two-Step Verification first. From there, link the accounts and enable Two-Step Verification once more.
If you need to remove the two-step verification for your profile, you can remove it in the same place you enabled it.
Select your profile picture on Toolbar at the top right, and then click My login settings.
You'll be asked to verify that you want to remove the device, and then you'll need to enter the verification code sent to your device.
If you're unable to log in, use one of the sections below to find out the issue and be able to log in.
Once your name and login method are the same in the accounts that you want to link, log out and reset your password to be the same for each one.
All accounts that have the same login method will be available for a password reset.
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Go to the password reset page and select Need a password?.
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Enter your login method and select Send code. Use the login method listed on all the accounts you want to link.
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Once you receive the verification code in an email or text, select the link to the verification page and then Continue.
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Use the checkboxes to choose which accounts need a new password. Set the new password for these accounts.
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For accounts with two-step verification enabled, choose the highlighted button and follow the steps to change the password.
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For accounts without two-step verification, check the box next to the accounts that need a new password and then choose the highlighted button.
Caution
If your email address or phone number is shared with other people, only check the boxes with your name. Checking someone else’s name will reset their password. If you reset someone else’s password by accident, they’ll receive an email letting them know it’s been changed and how to fix it.
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Enter a new password according to the parameters and necessary strength.
Tip
The password strength meter tests the overall strength of your password. Randomly generated characters usually work; long, memorable phrases can also be used.
If you get an error while resetting your password, follow these steps to fix it.
. Additional tips:
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Manually enter information.
Don't copy and paste!
Sometimes, a space will slip in before or after your login information, so re-enter your login and password.
Tip
Still no luck? Contact your church to make sure your profile is still active.
View a list of the emails sent to a person through Planning Center, including those that are undelivered, from the Communication tab on their profile.
If you see an email highlighted in red, open it to see if the email failed or was dropped. Hover over the status to view the reason for the failure.
Tip
To learn more about what specific error codes entail, check out Email Error Codes.
If someone mentions they didn't receive an email, or you see that an email failed to be delivered to them, check in Planning Center People to make sure their email address isn't blocked.
If they still do not receive emails after unblocking their email address, contact support for additional troubleshooting by selecting the ? in the top right corner of the product.