Donors can give online using your church's donation form. This article helps administrators understand how to give donors access to online giving and troubleshoot common errors donors may encounter.
Your church's donation form for Planning Center Giving is hosted on ChurchCenter.com, using the unique web address created when you signed up for Giving. You can find the link to your donation form on your Church Center page in Giving, and you can accept online donations when you enable Giving on Church Center.
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Share the link to your donation form on your church's website, social media page, or in an email.
Select Shareable Code at the bottom of any Church Center web page to view and download the QR code for the page. Use this code for a church bulletin, a poster in the lobby, or an announcement slide. People can scan the QR code to go straight to this URL without typing it.
Tip
Print QR codes on Avery 22805 square stickers and put them in prominent places at your church!
Download this online giving video from the export button on the video's toolbar to share with your donors. If your church has enabled the "cover the fee" option, share the second version of the video below!
How to give online
How to give online (with the "cover the fee" option)
You can also see how the donation process works from a donor's perspective in this article on Giving online.
The best way to understand the donor experience is to try it yourself! Log in and give as a donor to see how the process works. If a donor reports an error, the solution can usually be found in your Stripe account. Here are a couple common errors and their solutions.
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Error |
Explanation |
Solution |
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This account cannot make live charges. |
This error indicates that something within your Stripe account requires an administrator's attention. Stripe has likely sent an email to the email address on your Stripe account requesting some information be updated or verified. |
Contact Stripe's support team directly to resolve this issue. |
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Your card was declined. |
This error indicates that the transaction has failed. Stripe will post an error message regarding the declined transaction in your account. Find the failed donation on your Payments page in Stripe. If you have additional questions, contact Stripe's support team directly. |
Donor must reach out to their bank to find the reason for the decline. |