Donors can set up automatic recurring donations that occur at a set frequency. Administrators can also set up or edit a recurring donation on a donor's behalf.
A donor can set up a recurring donation when they give, or an Admin can set it up for a donor from a donor's profile.
When a donor gives from your church's giving site or the Church Center app, they have the option to set up a recurring donation.
Admins can add a new donation for a donor from the Recurring tab of a donor's profile.
For Admin only funds:
New recurring donations can be set up by Administrators, but since donors can't see these funds, donors can't donate to them from donor interface.
If a recurring donation is set up and the selected fund's visibility is changed to Admin Only, those donations will continue to be processed based on their scheduled frequency.
Donors can edit the recurring donation from their donor profile, and Admins can also make changes for donors from the Admin side.
Admins can edit the amount, payment method, and date for a recurring donation. Donors can only change the date. If a donor wants to change the amount, they need to delete the recurring donation and create a new one.
An Admin can edit the recurring donation by selecting it from Recurring tab on a person's profile.
When the recurring donation is updated, the donor will receive an email informing them of the change.
A recurring donation may fail for a number of reasons, such as:
The account has insufficient funds.
The card is invalid.
The payment method was removed.
The donor's own bank rejects the transaction.
Whatever the reason for the failure, the donor will be notified if there was a problem.
The system will not automatically retry the donation for the date it failed. It will, however, attempt the same donation on the next scheduled date.
After receiving a failure message, the donor can click the link in the failure message to log in to their profile and do any of the following:
Fix the issue (which usually means updating the payment method).
Put the donation on hold.
Delete the recurring donation.
If a donor fixes the issue and they'd like to recover a failed donation, they can create a one-time donation for that month.