View a Donor's Message History

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Many donor-specific questions can be answered by reviewing the emails sent to the donor from the Giving system. You can access these emails from the Communication tab on a donor's profile.

communication tab.png

Only administrators can send emails within Giving, so most donors have nothing in the From section.

Included

Not Included

Donation failures

Text2Give texts

Donation receipts

Emails sent from other Planning Center products

Emailed statements

Emails sent from an administrator through Giving

In-kind donation acknowledgment letters (if sent)

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