Many donor-specific questions can be answered by reviewing the emails sent to the donor from the Giving system. You can access these emails from the Communication tab on a donor's profile.
Only administrators can send emails within Giving, so most donors have nothing in the From section.
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Included |
Not Included |
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Donation failures |
Text2Give texts |
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Donation receipts |
Emails sent from other Planning Center products |
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Emailed statements |
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Emails sent from an administrator through Giving |
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In-kind donation acknowledgment letters (if sent) |