Contacting Donors

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You can contact donors by sending them an email from the donor list in Giving or through a People list.

Which Email Address Receives the Email?

A person can specify the primary email address on a profile, but not all Planning Center products respect that primary email address at this time.

Here's how to know which email address will receive the email you send:

These products only send an email to the primary email address on a profile:

  • Registrations
  • Calendar

These products send an email to every email address listed on a profile

  • Services
  • Groups
  • People
  • Check-Ins
  • Accounts

This product allows a person to choose which email address, regardless of the primary email address:

  • Giving

Donor List

The quickest and most direct way to send your donors an email is through the donor list.

Go to the Donor Reports page, and set up filters for the list of people that you want to email.

  1. Select the date range, and then filter by label or fund.
  2. Click the Email Donors button.

Fill out the email subject and body, and then click Send Email.

Email template

You can view the donor's communication history and email preferences from their profile.

Lists in People App

If you have access to the People app, you can use the powerful lists feature to generate a list of donors from any number of criteria across any date range. You can even combine multiple filters and blend them with filters from other Planning Center applications.

If this is the first time you will create a list in People, see the Use Lists to Find Groups of People article for detailed instructions.

1. Switch to the People app

Use the product switcher to switch from Giving to People. If you don't have access to People, you can ask an Org Admin from your account to give you access. 

2. Create your list

On the People Lists page, click New List, and then set up filters to create a list of people that you want to email.

Create list

3. Contact the donors in the list

Once your list has been submitted, the list will be populated with all the matching results.

Click the envelope icon, and then compose the email to send to the list.

Email people

Bulk emailing uses an integration with MailChimp.

Undelivered Emails

If a donor mentions they didn't receive an email, try these things:

  • Check the People app to make sure their email address isn't blocked.
  • Ask the donor to tell their email provider to stop blocking Planning Center emails by adding and to their address book or by whitelisting the email address.

If neither of these help, contact support by clicking the ? in the top right corner of the app.

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