When people give, the money is tracked as a donation in Giving. Choose a payment method to learn how it's tracked.
Cash donations given in donation envelopes will identify the donor and the fund designation. However, loose cash can be counted as an anonymous gift and designated to a general fund.
Cash donations are counted in batches.
Checks are collected in donation envelopes, which identifies the donor and the fund designation. If the check has two names, or the name on the donation envelope doesn't match the name on the check, reach out to the donor for clarification.
Check donations are counted in batches.
Card donations can be initiated by the donors themselves, privately and securely, on the donor interface. These donations are added to Giving through Stripe, our payment processor, then immediately added to the dashboard.
If a donor requests an Administrator to add a card donation, you can manually process that donation from the donor's profile.
Canadian Customers: While all major credit cards are supported for Canadian organizations, only a limited number of debit cards will work. Visa Debit is supported, but Interac ATM cards or any card without a 3 or 4 digit CVC code will not.
If your church prefers not to collect credit card donations, you can disable credit cards from your Giving Settings.
Credit card updates are handled in Giving as follows:
- Card number or expiration date is updated - Giving helps keep those cards updated with no action needed from the cardholder.
- Donor adds a new card to their profile - Giving checks for existing card with an older expiration date and swaps the new card for the old card then sends an email about the change to the donor.
- Recurring donation has an expiring card - Giving will send an email at the beginning of the month the card expires, so the donor can update the card.
If a card is declined, Giving will let the donor know immediately, and the donation won't be processed.
If it happens on a recurring donation, the notification will tell the donor to resolve the issue with their bank. Giving will not attempt to charge the card again until the next monthly recurrence, and the recurring donation will need to be a one-time donation for the declined recurrence.
ACH Bank Transfer
ACH is a "bank to bank" transfer, sometimes called an eCheck. ACH donations can be initiated by the donors themselves, privately and securely, on the donor interface. These donations are added to Giving through Stripe, our payment processor, then immediately added to the dashboard.
If a donor requests an Administrator to add an ACH donation, you can manually process that donation from the donor's profile.
ACH donations typically take 7-10 business days to go from the time of the donation to the time Stripe deposits to your church's bank.
- The ACH donation is initiated by the donor, by an admin on the donor's behalf, or by the system (in the case of a recurring donation). ACH donations take anywhere from 2 to 5 business days to post to Stripe and Giving as successful donations. Some banks add an additional 2-3 business days if it's the very first time the donor has initiated an ACH donation through Giving. It's common for a bank to take extra caution when someone new (in this case, Stripe) is making an ACH withdrawal request for the very first time.
- The ACH donation is marked pending while the donor's bank completes the charge. Stripe has a rolling 2-day payout schedule, so an ACH donation will go through Stripe for another day or two before it's queued for a payout to your bank. It will take another 5 business days for a Stripe transfer to make its way to your church bank account.
If the donation fails, the donor is notified via email, and the donation is marked as failed in the donor's account history. (Failed ACH donations will incur a $1 fee charged to your organization.)
If the donation succeeds, the pending status is removed. The fund allocation can be edited by the admin, providing the total amount of the donation is the same after editing, and the donation can be refunded.
In case of a mistake when giving, ACH donations will not start the process until 120 minutes after the donation is initiated by the donor. If a donor needs to cancel an ACH donation within that timeframe, an Administrator can delete the donation before it's processed.
External Payment Sources
Donations made using PushPay, PayPal, Fellowship 1, Tithe.ly, and other external donation platforms aren't initiated through Giving, but they can be tracked using Payment Sources in batches or using the Giving API.
See the Giving Product Integrations article for more information about integrations that are supported for Planning Center Giving.