Add Donations to Giving

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When people give, the money is tracked as a donation in Giving. Choose a payment method to learn how it's tracked.

Cash

Cash donations are given in donation envelopes, which identifies the donor and the fund designation. Loose cash, however, can be counted as an anonymous gift and designated to the General fund.

Cash donations are counted in batches.

Check

Checks are collected in donation envelopes, which identifies the donor and the fund designation. If the check has two names, or the name on the donation envelope doesn't match the name on the check, reach out to the donor for clarification.

Check donations are counted in batches.

Credit Card

Credit card donations can be entered by the donor themselves, privately and securely, on the donor interface

These donations are added to Giving through Stripe, our payment processor, then immediately added to the dashboard.

If a donor requests an Administrator to add the donation, the Admin can create that donation from the donor's profile.

Do not collect handwritten credit card donations.

It's not secure, it's not compliant, and it discourages giving.

Credit card donations are added to Giving through Stripe, our payment processor. Stripe accepts many types of credit cards; however, your church doesn't have to accept credit cards. Disable giving via credit card from the settings.

If your church does accept credit cards, Giving helps keep those cards updated by using a feature provided by Stripe to automatically update the credit card expiration date with no action needed from the card holder. Shortly after the new card is activated, the expiration date will be updated, ensuring that recurring donations will remain active.

If a card is declined, Giving will let the donor know immediately, and the donation won't be processed. If it happens on a recurring donation, the notification will tell the donor to resolve the issue with their bank. Giving will not attempt to charge the card again until the next monthly recurrence, and the recurring donation will need to be a one-time donation for the declined recurrence.

Debit Card

Since there's no way to enter a PIN online, debit cards are processed through their issuing credit agency, such as Visa or MasterCard, on the donor interface.

These donations are added to Giving through Stripe, our payment processor, then immediately added to the dashboard.

If a donor requests an Administrator to add the donation, the Admin can create that donation from the donor's profile.

Some ATM cards do not have CVC codes, indicating they are not intended for online transactions and will not be able to be used with Giving.

ACH Bank Transfer

ACH is a "bank to bank" transfer, sometimes called an eCheck.

  1. A bank account needs to be verified by the customer themselves.
  2. Like a fee for a bounced check, a donor could also be hit with a fee for initiating an ACH payment that fails. Stripe also charges a fee for failed ACH payments, which is different than a credit card which is authorized right when the request is made.
  3. An ACH payment is much cheaper to process by Stripe. 

If a donor gives a 3rd party, such as investment brokers, payment processors, or other banks, authority to reach into their bank account to withdraw money, the 3rd party system needs to know that the donor actually controls that bank account.

Verification shows the donor has access to the bank account being connected, they've given permission to withdraw money, and they have the right account. It lowers the chance of fraud and incurring fees from the bank for errant withdrawals.

Donors can give online by entering their bank information, or they can request an admin add the bank account to their profile. In either case, the bank account will need to be verified, either through logging in or micro-deposit.

These donations are added to Giving through Stripe, our payment processor, then immediately added to the dashboard.

If a donor requests an Administrator to add the donation, the Admin can create that donation from the donor's profile.

ACH donations are added to Giving through Stripe, our payment processor. After a bank account has been verified by a donor, the donation goes through a lifecycle, which lasts around two weeks (unless there's a US Federal holiday).

  1. The ACH donation is initiated by the donor, by an admin on the donor's behalf, or by the system (in the case of a recurring donation). ACH donations take anywhere from 2 to 5 business days to post to Stripe and Giving as successful donations. Some banks add an additional 2-3 business days if it's the very first time the donor has initiated an ACH donation through Giving. It's common for a bank to take extra caution when someone new (in this case, Stripe) is making an ACH withdrawal request for the very first time.
  2. The ACH donation is marked pending while the donor's bank completes the charge. Stripe has a rolling 2-day payout schedule, so an ACH donation will go through Stripe for another day or two before it's queued for a payout to your bank. It will take another 5 business days for a Stripe transfer to make its way to your church bank account.
  3. If the donation fails, the donor is notified via email, and the donation is marked as failed in the donor's account history.
    If the donation succeeds, the pending status is removed. The fund allocation can be edited by the admin, providing the total amount of the donation is the same after editing, and the donation can be refunded.

In case of a mistake when giving, ACH donations will not start the process until 120 minutes after the donation is initiated by the donor. If a donor needs to cancel an ACH donation within that timeframe, an Administrator can delete the donation before it's processed.

Although that is a long time for the first donation, it only costs you $.25 in processing fees to transfer any donation amount.

Text Message

Donors can give through text message by connecting their donor profile and card or bank to their phone number.

Text donation are added to Giving through Stripe, our payment processor.

Apple Pay

A donor using an Apple device, such as an iPhone, iPad, or the Safari browser, can give through Apple Pay.

Apple Pay donations are added to Giving through Stripe, our payment processor.

Donations made using PushPay, PayPal, Fellowship 1, Tithe.ly, and other external donation platforms aren't initiated through Giving, but they can be tracked using Payment Sources in batches or using the Giving API.

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