Congratulations, you are now a Giving Counter! A Counter is someone who counts cash and checks after a service but doesn't need access to donation history. You can count physical donations and enter them into Giving. This guide provides an overview of your access.
If you're unable to log in, follow the steps in this article.
You have access to batches , the place that holds all the physical donations. You can organize batches in the way that makes the most sense for your church, as long as the other Counters understand your system.
Check out this clip from Planning Center University.
Batch defaults and check readers can significantly speed up your counting process.
When creating batches, you can set up defaults for all the donations you're entering. Change the defaults as you enter more groups of donations.
If you regularly get checks, using a check reader will make inputting those checks much easier.
A check reader does:
Automatically select the donor profile every time you scan a check with that number after you've assigned the number.
Read the numbers at the bottom of a check (the “MICR”). The check number isn't always included with the MICR, but when it is, the check number field will be auto-filled while adding that donation to a batch.
A check reader does not:
Scan the check (copy and store the image of the check) or do Remote Deposit Capture.
Capture the check amount.
Read a check number.
See the Giving Integrations article to check out third-party integrations that have some of this functionality.
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Send an email to our Support Team. For the most efficient support, be sure to include specifics about what you're working with. When you submit your questions from here, we receive lots of information about your account, including the page you're viewing, which allows for fast and accurate support for your request.
We're dedicated to getting you an email response within an hour whenever we can. We look into the issue in detail, ask for help from other seasoned members of the team, or even consult a developer, if necessary. This type of direct assistance and shared knowledge isn't available when on the phone.
However, if you do need a phone call, you can schedule one when you open a ticket.
These requests to Support can only be made by Organization Administrators:
Data removal or corrections you can't make yourself (undo old CSV imports, iCal imports, etc)
Request promotional pricing (legacy plans, church plants, Giving contract promotion)
Gain access to anything that was created and managed by someone else in the account
Restore or fully delete a canceled account
Disconnect a Stripe account
Request access to Giving (if there are no current Giving Administrators in the account)