Access Your Giving Information

Created on:
Updated on:

Church Center automatically creates a donor profile for you after you donate to your church the first time.  

You can log in to your donor profile to edit recurring payments, view your donation history and tax statements, set communication preferences, and update payment methods.

Access Your Donor Profile

To log in to your profile from the web or app, you don't need a password. You'll enter your email address/phone number and a verification code will be sent to you.

Access Your Profile from the Web

From your church's donation form, click Log in from the top right corner.

To log in to your profile:

  1. Enter your phone or email address and click Next.
  2. Enter the verification code sent to your phone or email.

 You're now logged in to your profile!

From your profile, you can:

  1. Tap My Giving to add or update payment methods, edit recurring payments, access your donation history and statements, set your email and receipt preferences, and view pledge status.
  2. Update your contact information. You will use the email addresses/phone numbers added here to log in.
Access Your Profile from the App

After you log into your church on the Church Center app, tap on your picture in the upper right corner.

You are now logged into your profile!

From your profile, you can:

  1. Tap your picture to update your contact information. You will use the email addresses/phone numbers added here to log in.
  2. Tap My Giving to edit recurring paymentsaccess your donation history and statements, and set your email and receipt preferences.
  3. Manage payment methods.

Edit Recurring Donations

From My Giving, you can select a recurring donation to edit it.

Make changes to the recurring donation, and select Update to save your changes.

The amount and fund for the recurring donation can be updated from the app, but not from the web. To edit the amount and fund from the web, you'll need to delete the recurring donation and initiate a new donation with the updated information.

Donation Receipts and Statements

From My Giving, you can access your donor history and statements at any time from your donor profile. 

Tax statements will only be available if they've been generated by your church's administrator.

Email Receipt Preferences

By default, each time you donate (online or in-person), you'll receive an emailed receipt. If you're an online donor, you will likely receive tax statements to your email address as well. 

If you'd like to disable donation receipts or adjust the email address where you receive receipts and statements, you can choose from the Notifications options on your profile.

Manage Payment Methods

From the app, go to your profile to add a new payment method or tap an existing payment method  to remove it.

From the web, go to the Payment Methods section in My Giving, and add a payment method or click the trash can to delete an existing payment method.

If you remove a payment method that was used for a recurring donation, the next recurring donation will fail unless you update your recurring donation with a new payment method.

Canadian Debit/Credit Cards

While all major credit cards are supported for Canadian organizations, only a limited number of debit cards will work.

Visa Debit is supported, but Interac ATM cards or any card without a 3 or 4 digit CVC code are not.

Adding a Bank Account (US Only)

Giving with a bank account (EFT) is not currently supported for Canada. 

US donors can verify and save their bank account to use when donating. 

When giving with a bank account for the first time:

  • You will have to verify that you own the bank account.
  • Your account is saved to your donor profile so that you won't have to verify account ownership every time you give.

Select Continue (app) or Verify your account (web), and search for your bank:

  • If your bank appears in the search results, and click on the bank name and log in with your bank credentials to instantly verify your bank.
  • If your bank doesn't come up in the search, follow the instructions to verify your account using micro-deposits.

With micro-deposit verification, the bank deposits a couple of small amounts into your account. Depending on the type of micro-deposit verification, you might need to manually verify your account on the same day you initiate the verification. You will need log in to verify each of the amounts deposited to your bank to complete the verification.

Once your bank account is verified, you can donate using that payment method. 

Instant verification will allow you to donate that same day. However, micro-deposit verification might take a few days to complete, so you will need to complete your donation after you've finished that verification process. 

Was this article helpful?
1 out of 1 found this helpful