Addressing Potential Fraud

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While fraud in Planning Center Giving is incredibly rare, there's always a chance your church's Giving account could be susceptible to fraudulent activity. Preventatively, we take extreme measures to ensure your profile data is protected from those with malicious intent, and your donor's payment methods are stored outside of Giving, within Stripe, a Level 1 PCI Service Provider.

However, fraud can affect donors and churches alike, so we've outlined some steps both parties can take should they suspect fraud within a Giving account.

Steps for donors

If you believe your card or bank account has been used to make an unauthorized donation to a church you don’t recognize, there's a good chance your credit card/debit card, bank account or email address has been compromised. Below are some steps we recommend taking in order to help correct the situation and potentially prevent further fraud with your information.

  • Contact your credit card/debit card or bank immediately - Alerting your bank or credit card company is very important. Make a request to stop/reverse the charges. All banks are different, so follow the steps your bank provides and proceed with their recommendations.
  • Check your email account security - Compromised banking information is often the result of a compromised email account. Review where and how the breach might have happened by checking your email account's access history. If you see recognized activity, you'll want to update your password immediately. Lastly, when it comes to your email accounts, be sure to enable two-factor-authentication if it's provided.

Steps for churches

If you're a Planning Center customer church, and an organization listed on Planning Center is impersonating your church (your church identity has been used to create a fraudulent account) please contact us using the in-app helpdesk system in Giving (click the ? symbol in the top right). Please provide us with as many details as you can, including:

  • The link to their donation form.
  • How you discovered the potentially fraudulent account (searching for your church online, notified by a donor etc.)

Fraud is not something we take lightly and we'll do what we can to help you get this issue resolved as quickly as possible.

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